These Terms & Conditions cover JMJ – EA for a Day only and the use of this website in its entirety.

They don’t apply to The Virtual Assistant Project, which has its own Terms of Use, found here: TVAP Terms of Use.

JMJ – EA for a Day, ABN 82 473 779 874, is owned and operated by Jacqui James, Hopetoun VIC 3396.

These Terms set out the agreement between you (the user) and JMJ – EA for a Day (Jacqui, we, us) covering our website at jacquijames.com.au.

By using our website or engaging our services, you’re agreeing to be bound by these Terms and Conditions. If you don’t agree with them, please don’t use the site or engage our services.

We may update these Terms from time to time. If we make a material change, we’ll let you know by email. Continuing to use our services after an update means you accept the new Terms.

Getting started

To work with us, you’ll register your interest through our contact page. As part of that process, we may ask for your name, email, mailing address, phone number, and any information relevant to the services you need.

You’re responsible for making sure the information you give us is accurate and kept up to date. Once you’ve completed onboarding, these Terms apply to our working relationship.

We can’t provide services to you if you’re not of legal age to enter a binding contract, or if you’re barred from receiving our services under Australian law or the law of the country you’re in.

Your obligations

When you work with us, you agree to:

Use our services only for lawful purposes and in line with these Terms. Keep your login details and passwords confidential, and tell us straight away if you think there’s been unauthorised access to your account or a security breach. Only use our website and services for the purpose they’re intended: which is providing Online Business Management and VA services to you. Do not use our services for unsolicited commercial activity, spam, or anything illegal or unauthorised. Do not scrape, automate, or otherwise misuse our website.

We can remove commercial advertisements, affiliate links, or other solicitations from our platforms without notice, and this may result in termination of services.

Fees and payment

Where payment is required, we accept electronic funds transfer, credit card, and PayPal. Card and PayPal payments are processed directly by Stripe and PayPal, so their terms and conditions apply to those transactions, not ours. We don’t store your card details.

If a payment is returned, declined, or otherwise fails, you’re responsible for any resulting costs, including bank fees.

We can vary our fees at any time. If you’re on an ongoing arrangement, we’ll give you reasonable notice before a fee change takes effect.

Refunds

We’ll only refund fees paid in advance if we’re unable to continue delivering the service, or if we decide, at our discretion, that a refund is fair given the circumstances. Get in touch if you think a refund applies to your situation, and we’ll talk it through with you.

Intellectual property

Everything on our website, and everything we create as part of our services, including text, graphics, logos, templates, workflows, and code, is protected by copyright under Australian law and international treaties. It belongs to JMJ – EA for a Day unless we’ve agreed otherwise in writing.

While you’re a client, we grant you a non-exclusive, revocable licence to use our website and materials for your personal or business purposes related to our services. This doesn’t give you ownership of anything, and it doesn’t let you republish, resell, or redistribute our materials without our written permission.

Nothing in these Terms transfers any trademark, business name, domain name, or other intellectual property to you.

Privacy

We take your privacy seriously. Any personal information collected through our website or services is handled in accordance with our Privacy Policy, which forms part of these Terms.

General disclaimer

Nothing in these Terms limits or excludes any guarantee, warranty, or right you have under the Australian Consumer Law that can’t lawfully be excluded.

Beyond that, to the extent the law allows, we exclude all other warranties and conditions not expressly stated here. We’re not liable for indirect or consequential loss, loss of profit, or loss of opportunity connected to our services or these Terms, except where that loss results from us failing to meet a Consumer Guarantee we can’t lawfully exclude.

Our website and services are provided as is and as available. We don’t guarantee they’ll be error-free, uninterrupted, or free of anything harmful, and we’re not liable for loss connected to technical failures, data loss, unauthorised access, or the accuracy of information on the site.

Limitation of liability

Where the law allows us to limit our liability, our total liability to you for anything arising from our services or these Terms is limited to us resupplying the affected service.

We’re not liable to you for indirect, incidental, or consequential damages, including loss of profit or loss of business reputation, however they’re caused, except where the Australian Consumer Law says we can’t limit that liability.

Ending the agreement

Either of us can end our working arrangement by giving 30 days’ written notice. Notice should be sent to us by email or through our contact page, and we’ll do the same for you, sending it to your nominated email address.

We can also end services with immediate effect if you breach these Terms, if we’re required to do so by law, or if continuing the arrangement is no longer commercially viable for us. If that happens, we’ll always tell you in writing and explain why.

Indemnity

You agree to cover us, and anyone working with us, for any claims, costs, or losses that come from your breach of these Terms, misuse of our services, or content you’ve provided to us.

Office hours

We work Monday to Friday, 9 am to 5 pm. We’re closed on Australian national public holidays and Victorian public holidays.

Complaints

If something’s gone wrong, tell us. Reach out to us, and we’ll acknowledge your complaint within 24 hours, look into it thoroughly, and work with you to resolve it.

Governing law

These Terms are governed by the laws of Victoria, Australia. Any dispute arising from these Terms will be resolved under Victorian law, and both parties agree to that jurisdiction.

General advice warning

Anything we share on our website or through our services is general information only. It doesn’t account for your specific circumstances, objectives, or needs. Before acting on it, consider whether it’s right for your situation, or check with a professional who knows your business.

Last updated: 12 August 2026